Returns & Exchanges Policy

Effective Date: July 15, 2026

At Davies Fashion, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we provide a clear return and exchange process to help resolve your concerns.

Please review the following policy before requesting a return or exchange.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be accepted for return, items must meet all of the following conditions:

• The item must be unworn and unused.

• The dress must be in its original condition.

• All original tags must remain attached.

• The item must not have stains, damage, washing marks, alterations, or signs of wear.

• The original packaging should be included where applicable.

• Proof of purchase or order information must be provided.

For clothing items, we recommend trying on garments carefully without removing tags until you are satisfied with the fit.

2. Exchanges

If you need a different size, color, or style, you may request an exchange by contacting our customer service team.

Exchange requests are subject to:

• Product availability.

• The returned item meeting our eligibility requirements.

• Confirmation from our support team before sending the item back.

If the requested replacement item is unavailable, we will provide alternative options or issue a refund according to this policy.

3. Items Not Eligible for Return

The following items may not be accepted for return:

• Items that have been worn, washed, damaged, or altered.

• Items without original tags.

• Clearance or final sale products.

• Items returned after the stated return period.

• Products returned without prior approval.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos showing the problem.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

5. Return Process

To request a return:

Step 1: Contact our customer support team with your order information.

Step 2: Provide the reason for the return or exchange request.

Step 3: Wait for return instructions before sending your item.

Step 4: Package the item securely and send it using the recommended return method.

Step 5: Once the item is received and inspected, we will confirm the return result.

Please do not send items back before receiving approval from our support team.

6. Refund Process

Once your returned item has been inspected and approved, your refund will be processed.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

7. Return Shipping Costs

For customer-requested returns, including:

• Incorrect size selection.

• Change of mind.

• Personal preference.

The customer is responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item received from Davies Fashion, we will assist with the return arrangement.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us.

DAVIES FASHION LTD

Website: daviesfashion.net

Email: payment@daviesfashion.net

Phone: +44 7378540825

Registered Address:
164 Heol Keir Hardie
Mid Glamorgan
Aberdare
United Kingdom
CF44 9AN

Our customer support team is available to assist you with any return or exchange request.